Coventry Cars

I am writing this review in hopes to provide better insight from a customer's point of view before purchasing a vehicle from Coventry Cars. While dealers can provide comments on reviews, this is going to reflect our honest experience of dealing with Coventry Cars and is not going to be a short review. We were interested in trading in our brand new - NZ new 2021 Kia Rio for an NZ new 2013 Mercedez Benz A200. Coventry Cars had given us a good trade-in price and had upped that price when we had told them that we received a better offer elsewhere. The customer service on and off the yard was great, Anthony (the Manager) was very accommodating and helpful even on his off day to organize a second test drive before we were to seal the deal. I contacted Mercedez Benz Gazley and was told by a mechanic that these A classes have alternating 'A' and 'B' services either done every 20 000 kms or every year - whichever comes first. Being an NZ NEW vehicle, there was no service history. The vehicle is currently due for its B service (as the 'B service' overdue message is still on screen) but we were told that the B service was done and that the service reminder was not cleared. We asked for the service history to be traced as this would give us the 'customer' peace of mind - we were only given the name of the shop where it was last serviced. After digging up and multiple phone calls that we had to make we found that the vehicle had only had its most recent service (A service) in December 2021. This means that its yearly 'B' service is overdue by a month (December 2022). We were told that the vehicle was serviced because there was clean oil that could be seen, not quite promising at all. Therefore this vehicle was being sold to us with an overdue service which doesn't make sense as the owner of Coventry Cars said himself that every vehicle is serviced before they sell it. We then called Anthony to inform him that we were uncomfortable going ahead with the sale as we feel that we've been misled by the information we've been given and that things seem like it is up in the air in terms of records on that vehicle. We thanked him for his great customer service and assistance with this sale nonetheless. Called Bruce the OWNER of Coventry Cars to relay our customer service experience that we've received during the potential sale. The purpose of the call was to contact someone of higher authority to inform them of these inconsistencies so that they could be remedied for its next buyer (if it were to sell). While speaking to Bruce about the situation in a calm and professional manner, the call escalated rather aggressively from the owner where we were pinned with many questions as if we had done something wrong. Bruce had said to us that we can either take or leave the car and they would still be fine with that. He mentioned that they have given us what we wanted and that we are asking for more than what other customers would ask for. Yet, all we spoke about was the inconsistencies of the information we were given and the trouble that we as customers had to go through to source all this information which should be readily available by the dealership, especially for an NZ new vehicle. Being the face of the business, he showed arrogance and zero professionality over the phone - HUGE TURN-OFF. This review is about our overall customer experience, especially after the rude behavior he presented over the phone, and was told by him that it's not fair to write a 'negative' review based on the phone call. Sorry mate, but you should have kept your cool as any other professional would do. We purchased from Coventry Cars before with Jay and the service was exceptional. Just went sour this time around, and for what? All because a customer wants to thoroughly inform you about a vehicle to have peace of mind before making a purchase? Lack of professionalism shown by Coventry Cars. Thanks for reading this far. Hoping this helps you before making a purchase with CC. It pays to do your own research on a car too :)
Feb 2nd, 2023

Will not recommend this place to buy any car of them. Once car is sold they wont do anything if any fault shows up a month later. Ridiculous customer Service. We bought a Corolla Axio 2015. Been a year now Issues never resolved.
Apr 26th, 2023

Apr 21st, 2023

Very happy with the service. Tom is the person you need to talk to. Tom and Dennis made the process very smooth and very informative. We love our new Hybrid car. Thanks guys
Mar 31st, 2023

I've got excellent experience with Jay, who assisted me in choosing my new car. Who immediately has all the answers on my girly questions about the car. Appreciate you guys a lot!
Feb 13th, 2023