Budget Car & Truck Rental Petone Lower Hutt

Amazing service and quality of vehicles
Apr 30th, 2023

Disappointing, To say the least. Im a truck driver working for a carrier company. My employer hired a truck , from Budget. They requested my Truck licence and credit card to complete their company procedures for insurance policy, damages etc.. I was instructed by Budget Rentals , too be certain the truck was full of fuel, on returning the truck. I refueld the renal truck at BP truck stop Ngarunga , aprox 3 km from Budget Rentals Ifilled their truck with diesel , untill the pump would no longer deliver any fuel i.e indicating the fuel tank was full . On returning the truck to budget I was asked if I was certain I filled up the truck . I replied , yes I filled it until the pump would no longer deliver any more fuel. Well you'd think that would be the end of that . I just received a phone call from my employer , telling me that Budget Rentals are saying I didn't fill up their truck too their accepted level. Budget Rentals withheld funds from my credit card to the value of aprox $1400 , Up on renting the truck . Budget Rentals are now still holding aprox $358 . Without consulting me , The credit card holder , an employee of the company who hired thier truck . Budget Rentals are taking liberties and not behaving fair , reasonable or professional. I questioned why Budget ,( an American Company) , demanded my credit card and for me to accept liability in the first place, the have the ordacity to with hold my funds because they believe I could of pumped another 14 ltrs into the fuel tank safely , with the fuel pumps and nossels provided by the B P Truck stop. Feeling like I've been conned and absolutely furious to say the least .
Apr 27th, 2023

The service from the young man at the counter was beyond exceptional. He went above and beyond to help me out and I couldn't have been more impressed
Feb 10th, 2023

Great services and a cup of hot coffee good communication
Aug 12th, 2022

Found silly excuses like having pet hair in the car when I returned it. N wanting to charge. Spoke to an idiotic lady named Lou from Petone. She is so rude and has very bad customer service. If you want to claim or charge a customer, talk politely, just like how we speak to u. Don't y dare raise your voice. She won't last too long in this job I bet. Or any jobs in fact with this attitude.
Nov 2nd, 2021