Butlers Chocolate Caf, Queensgate

What a horrible experience we had. Walked in, two boys behind the counter. No hello no nothing. One table was occupied with some elderly people. There is a menu at the table. Waited for 15 minutes for one of them to come and take our order. Nothing happened while the two of them enjoyed some conversation. I got up and went to them to place an order. Asked them for a Pink milkshake for my kid. They said we don't have. I asked on the menu you have vanilla shake with three berries syrup. The guy said NO. I said it's in the menu. He said NO, we don't have. Service was pathetic to say the least. We wanted to spoil ourselves with some overpriced chocolate. After that attitude, we got up and went at other place which we had fantastic service. This chocolate shop is pretty average, nothing to cry about. For a butler place does not live up to their own expectations. This was my first and last time there. Glad didn't spend anything on them.
Jan 23rd, 2023

Jan 19th, 2023

Just awful. The food tastes bad. The servers don't know what is going on. A total waste of money and time.
Dec 28th, 2022

Food : 5/5 | Service : 5/5 | Atmosphere : 3/5 More
Dec 17th, 2022

Don't want to rage but this is possibly the worst place I ever worked at, had to walk away without notice, which is unlike me, but that's how bad it was. Staff are overworked and overlooked, all the while being paid minimum wage and taken money out of their wage if you're down more than $5 at the end of day cashing up (which is supposed to be the manager's responsibility). I worked there 3 yrs ago over Christmas, doing amazing at sales, and was rewarded with all my leaves pay discarded when I walked off as punishment (yeah, illegal). So if you are a customer, remember there is a reason why sometimes we don't smile, especially after working so hard for so little, so don't be too harsh. And if you're the owner, well you should sit down and rethink your business model, because maybe by not overworking your staff you won't have to rely on such pathetic turnover. Oh, and before I forget, Fk you, Warmest regards,,,
Dec 16th, 2022