CurtainStudio Lower Hutt

I have shopped at Curtain Studio in the past, but, will think again in future. Bought custom rails more than a month ago but we still waiting for them. It's excuse after excuse and the communication is not great either. Very disappointed.
Oct 4th, 2022

Great staff, very helpful
Jul 21st, 2022

We bought two pairs readymade curtain Astroria steel on last Sunday (19 September 2021) in Lower Hutt Store for our living room. Actually, we need to have three pairs, but they dont have 250width in store, we have to order third pair online, this is kind of inconvenient but that is fine. On Sunday night, I was so excited and did iron on the curtains we purchased in Lower Hutt store and then found faulty on the fabric. On the following Monday (20 September 2021), my husband had to drive to the store to get replacement. He did ask the sale lady whether he need to check the replacement before taking home as it was long way drive from Churton Park to Lower Hutt and we didnt have time to spend on the travel. Both of us are working full time. She had no comments. Ok, drama again, the curtain we took home on Monday, I spent more than 30mins to do iron again, and then when we started pulling the cords, the cords are locked, we cannt really pull the cords at all. Somehow the cords have been sewed on the fabric? I couldnt believe it ..... I was so upset and shocked. My kids birthday parties are on today (21 September) and this Thursday (23 September). But we dont have curtains in our living room and their friends will come which is so embarrassing. We spent lots of time on iron (the curtains are up to 325cm width and 240cm drop for single piece). I did iron twice for two pairs and also traveling from Churton Park to Lower hutt just for getting replacement which waste our time and till now we havent have replacement yet. We trust curtain studio is a specialist in the curtain area. However the quality of the curtain is poor. The RRP price for each pair is $424.99 this would be one of most expensive readymade curtains in the store. Not one pair but two pairs in the store have quality issue. And the Lower Hutt store doesnt have stock and have to wait for more than 1 week to get more stock back before we can get replacements. But I am so worried about if same quality issue happens again what we are going to do? I would hope the sale lady could be more friendly and helpful when she listening to our problems. If I would know what happened, I would never buy the curtains in Curtain Studio. It wastes our time and makes me really upset. Shouldnt we have compensation? L0l
Jan 9th, 2022

Dec 29th, 2021

Dec 22nd, 2021