Carpet Court Lower Hutt

I found Carpet Court Lower Hutt generally pleasant to deal with and good value. I had carpet tiles installed my office, but the tiles were not well fixed to the floor. I called Carpet Court about it, the installer came back the same day and fixed some of them to the floor, but I found a few days later that some still came up when vacuuming. After a number of emails and phone calls and some miscommunication the area manager came out, looked at the job, and fixed it himself. All in all I'm happy with the outcome, but the process took longer and was more difficult that it should have been.
Apr 26th, 2023

We wanted to recarpet our house before selling and asked for a tidy but not too expensive option. Salesman Steve was late to the appointment, unfriendly and visibly miffed when politely told his quote was $4k higher than others we'd spoken to. He'd priced for and pushed durability when I'd stressed that we just wanted it tidy for selling (new owner may immediately want to change it so no point worrying about durability!) He then said he'd send through a quote for a cheaper option but never got back to me. He needlessly lost Carpet Court a potential sale, luckily Harrisons Upper Hutt were quick, friendly and were able to help us.
Apr 16th, 2023

We received exceptional service from Natalie Porter. She made the whole process of choosing the best product for our home. Natalie showed genuine interest in our requirements & was not just interested in sealing the deal. Her customer service & product knowledge was excellent & her personal touch sealed the deal. Natalie's recommendations of the Tradesmen to install the carpet was top notch! Both Brendon & Evan did an exceptional job with outstanding work ethics, the quality of their workmanship was excellent, strongly recommend them to any potential Customers.
Mar 11th, 2023

Flooring is good quality and installed well but Carpet Court has the most atrocious customer service I have ever had from any company. Initial insurance repair took months longer to complete than it should have and required incessant follow up with staff who don't communicate. Now, I'm not receiving communications to organise a quick repair job on a damaged piece of flooring under warranty. Would recommend Marson Flooring Limited in Alicetown - have had great experiences with them in the past. Perfect copy and paste response >>> thanks for your customer care, Carpet Court
Mar 5th, 2023

Disgusting behaviour from new manager Wayne. Heard him Talking about women in derogatory ways and using abusive words. Utterly disgraceful behaviour. Completely unprofessional and would not recommend at all.
Feb 13th, 2023