Silvermoon Queensgate

I have simultaneously had bad experiences at the Silvermoon Queensgate store. Two of their staff are extremely dismissive, lack knowledge of how to do their jobs and seemingly lack basic customer service skills. I took my double-barred Stolen Girlfriends Club ring in twice to get repaired. The first time it was replaced with a ring that was also faulty, and immediately had to be replaced for a second time after I waited weeks for it to arrive in the first place. The third replacement ring I received was better but snapped again after a few months. Upon taking the ring in again, I was met with a girl that didn't know how to do a basic exchange or refund and was therefore turned away as she was not willing to help me at all. As this was the third of the same ring, I assume there is a clear fault in the rings design- one that can hardly be argued about with a customer. I gave it a few weeks before returning to the store and was met with a lady that couldn't even find my receipt in their database. After waiting for another staff member to resolve this issue, it was found and the ring was sent off to be repaired, once again, and they explained they could not give me a credit or anything even though I was/ am not happy with the quality of this ring. When the replacement came in I was called by a staff member named Julie-Ann (I think) and she had an extremely rude phone manner, and ended the call saying 'this is the last time' that they would replace this faulty ring. Appalling and disappointing overall experience. This is especially upsetting as I used to work at Silvermoon in Wellington and we would never have treated our customers like this.
Apr 19th, 2022

The whole team in Wellington and Tauranga as well as in Christchurch were very nice and helpful. They helped me with an engagement ring that I found on their website and from then told me where to get it and they even helped to to get it resized. Thanks again to all the teams for your very kind and professional behaviours, I'm 100% satisfied.
Mar 16th, 2023

Oct 18th, 2022

Feb 19th, 2022

Feb 9th, 2022