Laser Clinics New Zealand - Queensgate

Cancelled appointment in final hour saying staff shortage and for some appointments i wait for 30 min or more, but if we get 2 min late for appointment, they just cancel it saying we are late. Pathetic customer service. When we call to rebook, no one pick up the call.
Apr 24th, 2023

Had my treatment today with the lovely Jermaine. She's really helped me figure out the best treatments for me. She took her time to explain my treatment plan and is always so polite and kind. Would recommend her to everyone. Thanks for the amazing service, I would never go anywhere else.
Apr 18th, 2023

They are short of staff and keep cancelling the appointments, after a long wait got my first laser appointment for Chin and upper lip and when I sat in the room they cancelled the appointment again. Asked for refund they said as per contract signed it's not possible, very bad customer service
Apr 14th, 2023

I make appointments that fit around family and work only to be cancelled nine out of ten times. The reason: not enough staff. This time I had enough and asked to talk with a manager, I was advised I would get a callback, to date there has not been a word. Treatments have been patchy at times as I think they are running behind most days. Could be why the staff turnover appears high in this branch. I have emailed with no response. Consistency and customer care is not there at this branch. Not sure what others are like. Still waiting on a response to both emails I have sent or a call from a manager. Service: Laser hair removal
Apr 7th, 2023

Lynita did a good job , she was so patient and nice. Highly recommend her :)
Mar 25th, 2023