Toll New Zealand Logistics Services - Wellington

After emails and being on hold twice for more than 15 minutes each time.. How hard is it to answer a query? Not a very reliable service you advertise.. Our customers are let down due to us using you as a carrier..
Nov 30th, 2022

Absolutely rubbish service. Picked up parcel on 15th. 23rd now and still waiting. Rang customer service twice. Wait times 40 minutes so requested call backs. Got call backs but got no help. Asked both employees from Toll on call backs if they could kindly find out what is happening with my parcel and give me a courtesy call to let me know. Both employees promised to call me back. Nothing. Not a single call. How on earth are you supposed to run a business. The parcel was only going from Hamilton to Wellington.
Mar 1st, 2022

Just had a delivery to Boulcott Lower Hutt, of four large pallets. The driver was amazing. He helped move the stock as I was alone, no problem. Great guy.
Feb 27th, 2022

Possibly the worst courier service in NZ. Driver lied about delivery attempt. We were at home all day, with front door wide open, no one came or drive pass our complex. Avoid giving them business at all cost.
Jan 22nd, 2022

I will share the same pain of other users who posted their review for the courier service, Toll group doesn't have any commitment towards customer service. Their online system says that my parcel is with them since 4th April 2022, and even their system says that they attempted delivery on 22nd April but failed, we were at home whole day and there were no delivery attempt made by them. I posted many emails but no response and I believe there will be no response if I call them. I am not going to have their service in future.
Jan 8th, 2022