Grace Removals Wellington

Original delivery date 9th February 2023 from Wellington to Hamilton missing sofa and dining table. Finely the goods have arrived 16th March 2023 with a lapse of one month. As saying goes better late than never. However the process I must say was very disappointing, leave alone the hassle and inconvenience it has caused. Very poor service. The necessary parties concerned, including the company higher ups to rectify the internal drawbacks that lead to this unprofessional and disorganised way of conduct, and bring about a better service. As it raises concern if to use your services or recommend else where. I definitely would not recommend Grace Removals.
Mar 7th, 2023

Positive: Professionalism, Quality, Responsiveness, Value
Dec 23rd, 2022

We used Grace to move from Wellington to Queensland. We organised our belongings to be picked up early November 2021 and we were assured there would be no issue having everything ready for us at the end of January when we arrived in Australia. Upon arriving we called grace to arrange for delivery only to be told everything was still sitting in Wellington. We had no correspondence from them prior to our call and this was a theme. Over and over again we would be given a date only to call and be told the date had pushed out. Not once were we contacted by them the entire time. Shocking (non existent) communication and a terrible experience that cost me thousands extra due to the need to purchase additional goods we already had coming over just to make do. Our possessions were finally delivered mid May 2022, 6 months after pick up and 3.5 months after the promised date. Never again.
May 26th, 2022

I was reassured by the seriousness and professionalism of Grace when she came to estimate the amount of stuff we have. Everything was pretty straightforward, and she answered every questions we've had. The movers did their job well, and were patient enough with us for the things that were not ready to pack yet. This was a smooth experience, and I'm very happy with how it went.
May 26th, 2022

Good service at the onset of the process, friendly and helpful. Unfortunately the packing team was terrible, we have received a lot of damaged good and some missing..... Even worse when we tried to get hold of them to explain what has happened they would never return our emails and call... We never manage to speak to them... I would not recommend them unless you are prepared for this eventuality to happen...
May 21st, 2022