Big Save Furniture

Very expensive they don,t cater 4 seniors
Mar 19th, 2023

Jan 16th, 2023

Appalling experience, dont waste your time buying from this store all youll be met with is a lack of accountability and horrible customer service. If it was possible to rate in the negative I would. I was convinced to purchase a mattress projector after purchasing a new bed from big save furniture $150 later the mattress protector doesnt even fit the mattress. After continuous emails, over a month of no response I get a call where I am told my correspondences ended up in the spam folder? However, my most recent email advising I would be contacting the CGA didnt. I requested a refund was told no that it was potentially faulty and they would give me another that I would have to go and collect. The base for our bed was faulty we were advised to return it in store and pick up a new one after a complaint they eventually offered to deliver it and pick up the faulty one, not everyone has the time or the means to pick up a bed base. We ordered a couch at the same time and were advised it would take 6-8 weeks max and we would have it before Christmas it has now been 3 months with no couch and we were told in November after chasing up the order it would arrive on 29th December. Then we received a txt message on 18th December that it will arrive in the second week of January. This entire experience has been horrific. After contacting the LH branch and requesting some form or compensation for the inconvenience, we were advised sorry its out of our control the only thing we can do is keep you informed about your order. We will never purchase from big save again! Over promise under deliver, passing the blame to avoid taking accountability, no first point resolution and poor customer service.
Jan 2nd, 2023

Dec 28th, 2022

Dec 24th, 2022