2degrees Lower Hutt

Enquired about a issue and they gave me good advice
Apr 23rd, 2023

Great food when you're on the run
Apr 20th, 2023

They were very helpful.
Apr 3rd, 2023

Nice deals
Feb 22nd, 2023

Very bad experience. Not only the Lower Hutt store, but also their call centre. My wife applied for our joint account under her name, but failed twice. So the third time we had to apply a joint account under my name, and it was successful. But we received three bills for 2 degrees in the first month. Two bills under my wife's name and one under my name. We came to Lower Hutt store and the staff told us not to worry. 2Degree don't charge any fee from my wife's accounts which inactive. But we got three more bills at the next month. My wife had to call the call center and waiting more than 30mins.And the support staff was very unfriendly. She had to go back to the Lower Hutt store to deal with it. Until today, I found a charge fee under her 2Degree account. We came to Lower Hutt store again and my wife was very angry with this. We had three trips to the store, countless phone calls in two months. And everyone promising it was fixed, but it wasn't. Today the staff refused to talk to my wife and were very rude. The staff felt like we were being unreasonable. To be a network company, if the system has repeated problems, either technicians will fix them quickly or company need to train their employees on how to deal with customer complaints. I have never meet this kind of awful service. We just wanna change to other network company as soon as possible.
Jan 19th, 2023