Capital City Mazda

Apr 29th, 2023

I love my Mazda, but hate the service I received from the Sales department in Lower Hutt. When I bought the car, I was told that I'd get free servicing for the first 5 years. Later I was informed by the Sales Manager that that was not the case for my particular model, and that services would be limited to a fixed cost. Today I was advised by the Service department that in fact my car was covered by the free servicing. There were other knowledge gaps displayed by the Sales assistansuch as; if there was a Warranty extension package, if Mazdacare was offered in NZ and what type of tyres came on the car. When I first ordered the car, I was assured that the model I bought was AWD, two weeks after receiving the car I found out that it wasn't while driving on loose chip. To the sales departments credit they did offer to take the car back, but instead I accepted their offer to buy me tore chains for the snow (again, I love my Mazda). Again, when I picked up my car, their were defects with the application of the 3m protective coats, which the appier came to my home and fixed the major fault, but after retrying, the other four spots with issues remained unfixed. I've done the best I can, which seems to be better than their attempt. At the time I signed for the car and paid a deposit, I ordered a removable tow bar, which apprently cannot be fitted to my model. At least I got a refund for the towbar. After six weeks from the order date, my front and rear mud flaps hadn't arrived. I tried chasing up with the Sales Rep by phone, txt and email, but no reply. I then followed up with the Sales and Branch Managers who said they'd look into it. I had to chase them up a week later, only to be told I'd have to wait another couple of weeks. The impression I received from the phone call was that the Mud-flaps hadn't been ordered yet. Two weeks later, I got a phone call from the Branch Manager stating my Mud-flaps had arrived. I arrived to the Branch to find that the rear Mud-flaps hadn't been ordered. From there I was handed off to Jess in the Service department. Seemingly the only competent person in the Sales building. After a couple of days looking for the right part, she had both sets of Mud flaps ready for install. While this rant may come off as being petty, I think my expectation is reasonable that if I spend $50,000+ on a car from a market leading brand, the ownership transition should be close to seamless. I've gotten the impression that the Sales department doesn't care about their customers'satisfaction, or even their own mistakes once you've paid for the car. Edit: Thanks Jarrod for correcting the further mistakes made on my car by your branch before initial delivery. Those being a) the repair to the drivers side door Rain Protector rattling noticibly at 50kph on chip seal roads b) for getting the 3m paint protection film fixed on my left rear passenger and drivers side doors, as well as the driver's side mirror c) for organizing to have fixed the hand sized spot of poorly applied Dura-Seal to the right of the boot lid. Also thanks for the loaner car while these were fixed. I apologise for confusing you with the other Manager earlier in my review.
Apr 24th, 2023

Is quite a nice environment but need improvement of attitude
Apr 23rd, 2023

Excellent buying experience with Jared and getting my new Mazda3, nothing was to much trouble and after asking for a quick turnaround I was suprised at how quick it did happen. Much appreciated.
Apr 7th, 2023

I took my Mazda in for a service today. Must say its one of the best customer experiences Ive had. Booking was easy, communication excellent, service was done quickly and the staff were really awesome. Friendly, knowledgeable, happy to help. Highly recommended!
Apr 6th, 2023