Missfits - Unique Online Store for Interesting People

Spent over $500 on an order 3 months ago and received nothing not even a response sort it out missfits
Jul 20th, 2022

I have brought multiple things off this company and have loved them in the past. Over the last 4 months though things have soured. I placed some orders for runners, boots and some chair covers. Nothing has arrived, they are impossible to contact and now the website has been closed. Dont buy off this company. You will lose your money
Jul 9th, 2022

I ordered some boots from this company a month ago and have not had any update from them despite emailing (their email address is fake), texting and messaging through instagram. Their expected delivery date has now passed and I still have no tracking details for my order no. 6128. The boots were expensive so I would like a refund if they are not able to fulfill the order but they are uncontactable. I think this company may be a scam from other reviews I have seen after looking into them.posting this publicly after multiple attempts to contact them directly in the hope that they will get in touch if this is not the case.
Jun 27th, 2022

I put one star because their products are awesome. However the way they conduct business and their customer follow-up service is appalling. I discovered Missfits during the first lockdown and loved their range plus I wanted to support NZ companies. I bought a few items and was assured, if I sent in photos of the stuff I had bought, I would receive a $20.00 voucher to spend online. I took some imaginative shots of bags on a beach and a lovely top and sure enough got sent some vouchers. They also gave me another $20 voucher to compensate for the extremely long wait for one item. I was delighted. However, when I tried to claim my vouchers I was unable to do so. I tried to ring them on more than a dozen occasions and they never answered - I emailed a few times and even contacted them via Facebook - with absolutely no joy whatsoever. In short they were impossible to get hold of. So I gave up in frustration and will not order from them again. I run my own small business that is thriving because of the prompt and friendly customer service I always insure. Missfits - you are doomed to failure eventually if you carry on this way and it is sad because you do have awesome products and I liked the idea of supporting NZ artists. Wake-up!
Jun 1st, 2022

Really disappointed in conduct of this company ordered Christmas gift for granddaughter returned in Jan 2022 for replacement size and have been chasing them for resolution for 6 months now with no response or acknowledgement . That have both the goods & the money not a great customer outcome or promise
May 6th, 2022