Newton Roofing and Trade Services Ltd

After being told our home would be sited one week, it wasnt weeks later. When we decided we could wait no longer it had been a month with poor communication, the owner left a horrendous, unprofessional voice message on my moms phone on the day of my grandmothers unveiling. We have proof of all communication. He accused her of sending a rude email but she didnt I read all their communication myself. My mother is always beyond polite and kind she just explained that we couldnt wait any longer and found the lack of communication disappointing. The phone call was scary (which we have saved) and he tried to blame the death of one of his staff for the issues though a business owner myself I didnt let the death of my grandmother cause me to be verbally abusive to clients. Its scary for a man to be threatening to female clients. Also just because there is one death in the team doesnt excuse a lack of communication or quality service. No death is an excuse for attacking clients character in a threatening voice. Seeing how he responded to another one star review shows how reactive he is and quick to blame clients. I never want to hear from this man again. He has an anger problems. Never dealt with anyone like this. Also he claimed after a few weeks he sited the roof when we were not home without permission by climbing over our fences as we lock our gates. When we said just ring us and we can be at the property any day and waited for him many days. Normal roofers will ring and let you know what day theyll visit. Also from info I have found out through talking to others hes not a good man to work for either. I feel sorry for his employees with his temper and lack of accountability. The reason why I waited to leave a review is that his behaviour was so shocking it took a long time to process.
Apr 12th, 2023

No response to email or phone call
Feb 2nd, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Services: Roof repair, Roof inspection
Jan 15th, 2023

After coming to the house to provide a quote for repairs we were told that instead of fixing the area leaking we would need an entire re-roof on the basis that it would "be better value" in the long-run - bearing in mind we just needed an urgent fix and were using buckets in the kitchen to catch the water. I asked for an itemised quote breaking down the cost of a repair to the leaking area and some replacement flashing as well as a quote for a full reroof. The quote I received two weeks later was utterly absurd, not itemised and didn't include the quote for the reroof. I emailed twice to request further information on the quote and received no response. In the end I gave up. I have to wonder whether they were actively trying to lose business.
Feb 4th, 2022

Critical: Professionalism
Jan 28th, 2022