Elite Fitness Wellington Superstore

Actually -5 stars. They do everything to avoid guarantee. Sent a company they did a job of 10 min and were just rude and make us feel guilty that the expensive treadmill we bought had a defect, treadmill still not working, but send a invoice over 194.00$. Got told the treadmill wasn't lubricated enough, another company I called denied that it was a fault of no lubrication. Scott Black from elite responded in an absolut rude and arrogant manner. Definitely won't recommend buying from them.
Mar 16th, 2023

Its nothing to do with the customer service but please make sure your drivers drive safely on the road. They might need to relearn their driving lessons. Check mirrors and look before change lanes. Almost got hit by your company car.
Apr 29th, 2023

Terrible service, learn how to use email and a phone. Dont use these guys
Apr 15th, 2023

ZERO stars. Worst customer service we have ever received in our (long) lives for any product or purchase. As soon as you buy the machine, you can forget about hearing from Elite Service. Listed emails (local or country) on their website dont seem monitored. You will literally wait years (yep, not kidding) & stil receive no response. No courtesy or acknowledgement whatsoever. We had to go physically to the only site in our region to find out about a service form online. Weeks have past, still nothing. WASTE OF OUR TIME. If you have a family, serious about getting fit, need the machine for your health and wellbeing, FORGET them.
Apr 13th, 2023

Mar 17th, 2023