Flight Centre

I wanted a refund for my flight tickets. Been there three times and theyve said that theyll refund but its been 3 weeks and still no refund. Very unprofessional and slow. Still waiting for the refund.
Apr 17th, 2023

Mar 27th, 2023

Mar 23rd, 2023

Unfortunately their customer service is now non existant. Since January 2023 I have contacted them multiply times in an effort to make travel bookings and had no response. After 20 odd years of dealing with them I have made my travel bookings elsewhere.
Mar 1st, 2023

We have been dealing with a new flight center staff member who has not much experience in travel and we were not explicitly informed about red/blue ribbon... Also no email was received from them to detail how to claim a missing luggage. When I called the center on day 20 after the return flight I was not been helped and told to wait for another day to see the person who we have been dealing with. Then on day 21 of our arrival, the staff member said you cannot claim the missing luggage refund as it is day 21 now, and this is after he asked another staff member which means he is not aware of the time frame as well. So he did not inform us about when to claim nor we did not receive email from Blue Ribbon on the day of purchase so how is it possible for us to know about the time frame??????? So have asked to get contact of the Captain cover and told us we cannot and he will contact them and get back to us and it has been 4 days with no response. Always been sending email and they hardly respond. It has been a very unpleasant experience and I highly recommend visiting other travel agencies as your questions will never be answered as they have no clue of their job.
Jan 31st, 2023