Te Aro Brewing Co

Booked a table for 6 at 3.15pm to celebrate my sons birthday (Anzac Day). It took a while to find our designated spot as there were no staff on the floor and dirty tables everywhere. The line to order had a wait time of roughly 10-20mins so we decided to order/pay through our tables QR code instead. What happened next was the worst level of customer service Id ever experienced. Staff werent clearly communicating to customers (one minute all customers are being told that food will no longer be served after we had already paid but then instead of easily refunding us, we were assured by a staff member that our tables orders were being prioritised due to us booking in advance, this staff member then left the premises not long after). The one waitress on the floor lacked any type of professionalism by rolling her eyes, talking back to us and visibly avoiding our table when we just wanted to know what was going on with our orders. Staff were loudly arguing in the kitchen while other customers were also walking into the kitchen themselves to grab the food they had been waiting for. We noticed the bartender was overwhelmed and clearly needed help only to end up on the receiving end of everyones complaints. By the end of it we had waited 1 hour for our drinks and 1.5 to almost 2 hours for our food which was brought out by the chef himself. Im thankful we were offered a refund but if I had known this was going to be my sons birthday experience we wouldve happily taken the refund in the beginning to avoid such hassle. Overall, food was average, communication lacked in all areas and ya boy on the bar deserves a raise.
Apr 26th, 2023

Took an hour for our drinks to come and 1hr 30mins - 1hr 45mins before we started receiving our food. Staff were unprofessional and service was poor - head waitress kept giving us attitude, talking back and rolling her eyes at us when wed rightly ask about our order. Other customers were seen walking up to the kitchen asking about their food because of the long wait times, many others just left. Ended up getting a full refund because of how badly we were treated. Overall - worst dinning experience and staff need to undergo more professional training because that was shocking.
Apr 26th, 2023

Worst dining experience ever
Apr 25th, 2023

Did not get the beers we ordered. Did not get the food we ordered. Did not get refunded. Walked out after waiting 90 minutes.
Apr 24th, 2023

Good place, good food, $16 for a reasonable bourbon
Apr 21st, 2023