Maid2Clean Wairarapa Limited

Critical: Professionalism, Punctuality, Quality, Value Service: Deep clean
Mar 10th, 2023

Critical: Professionalism
Sep 13th, 2022

BEWARE UNFAIR PAYMENT TERMS - these people did an ok job of cleaning but unfortunately tried to impose unfair payment terms after we had already engaged them. They sent me an invoice the day after the clean (which, admittedly, was lost in a mountain of emails). Unlike most companies, they did not send any payment reminders. Instead, they simply issued another invoice the following month with a 15% late payment charge added. I promptly paid the original invoice but, when I respectfully requested that the 15% charge be waived, I was rudely told by the owner (Michelle) to pay up or have the debt sent to the debt collectors. I explained to Michelle that there was no contractual or legal basis for her to charge the fee. However, the following month I received a further invoice for the 15% fee (only), with a threat of a further 15% fee being added if I don't pay. Hilarious. We will never use this company again. Service: Deep clean
Aug 21st, 2022

Maid2clean look after and regularly clean our AirBNB. They are prompt, very responsive and always call me as soon as they find anything, have concerns or just to let me know everything is OK. They go above and beyond your regular cleaners. Highly recommend!
Feb 21st, 2022

Critical: Professionalism, Punctuality, Quality, Responsiveness Service: Standard cleaning
Nov 24th, 2021