Peninsula Medical Centre

I had some sports injury this morning so called the clinic between 11:30 am to 12pm asking if I could see a doctor in the afternoon. I wanted to make sure it's not serious as I don't want to have to go to ED tomorrow if it gets worse (Saturday tomorrow so the clinic will be closed). I was told a triage nurse will call back. I waited for two hours and called back the Medical Centre, the receptionist on the phone said 'your name is on the list, you will get a call'. I thanked him and waited longer but by 5:30pm I didn't get any call and I realised that it was already closed. I'm not happy with the service I have received.
Feb 27th, 2023

Dr Kim Baker is awesome, always on point she genuinely cares. Thanks Kim
Jan 26th, 2023

If you expect to get an appointment without waiting at least a week to see the doctor then I would suggest visiting anywhere else. I havent been able to see my usual doctor for the last 3 visits and on my most recent visit I was rushed out within 5 minutes and told we dont have time to discuss that when I brought up getting a simple prescription. Not only do I wait weeks for appointments but then when I get one Im not given the full 15 minutes of my appointment time that I booked. I have no complaints about my usual doctor Chitra as she has always been extremely kind and accomodating but the wait times to see her are just too long.
Jan 26th, 2023

Today's female receptionist was very rude. She kept interrupting me, didn't listen and hung up on my face.
Dec 26th, 2022

Young polynesian male receptionist is very rude when he answers phone and then starts yelling on phone when things were misunderstood from my end. At the end of the day whether customer is right or wrong you should have proper phone manners and be polite. If you want to be in that type of field work then prepare to take on challenges that you don't like. If you don't like it change your occupation. I've been coming to this medical centre for over 20 years with my family and i have never had any issues till now. I really miss some of the previous people who started this centre. It is really sad to see what PMC has come to with the lack of respect for their customers and patients. The current Receptionist people are appalling! I'm sorry to say but I am registering me and my family at another medical centre.
Feb 10th, 2023