Paul Milne Roofing

They quoted twice the market price for the full reroof. Then tried to oversell us on repairs and a paint job instead of a reroof. The inspection/quote guy also tried to get us to sign a deal quickly using pressure tactics and saying we'd miss the next work window before winter etc. If you are reading this, shop around and avoid this company. They will rip you off.
Mar 18th, 2023

Critical: Professionalism, Punctuality, Responsiveness
Mar 5th, 2023

The company responded promptly to my request for a roof restoration quote, as well as a three more additional jobs around my house. I was indeed rather impressed with how accommodating, courteous and thorough their assessor Ryan was. However, the encounter followed by a rather dissatisfying communication: 1. Significant delay in providing me with a quote - ten days instead of same / next day, as per their written promise, with my multiple reminders for them to reply. 2. Almost twice the price of what my house repair was been estimated before by a different company on a few less items. 3. Refusal to explain/ specify where their calculations came from, justifying their estimate as a commercial secret. 4. Refusal to proved me with a break down of the the quote, given I requested four separate jobs around my rather large residence. 5. Refusal to officially email me the detailed description of their scope of work. Instead, I received two texts and a rather rushed phone call from Ryan, the assessor, who informed me that the only condition the company would undertake my restoration project is my agreement to proceed with all four projects. I understand, under the NZ consumer law, I am entitled to information about a product or service I am paying for, which seemed to be violated here.
Feb 26th, 2023

Paul Milne Roofing fixed and painted my roof almost five years ago and a few weeks ago I noticed that the paint was flaking off of the new parts of the roof that they had replaced. These things happen sometimes when you paint on new steel/tin so I called. They assured me that someone would come out to take a look and not to worry as Paul Milne would fix any problem, to which I was very pleased but also to be honest a little skeptical in this day and age. Well that someone did come out and I received a call from Paul Milne saying that they would fix the problem. A team of guys turned up and very politely told me that they had to remove all of the loose paint and that it was going to cause a mess but that they would clear it up, they were right there was a mess and they actually cleared it all up brilliantly and then because they couldnt just paint the part that was peeling off as it wouldnt match, they painted the whole roof! I couldnt believe this level of service. This level of service is unheard of, I have told many people about this and an acquaintance of mine who happens to own several houses and some industrial units who really liked the story and said he would remember Paul Milne Roofing the next time he needed anything done. Highly recommended! Service: Roof repair
Feb 13th, 2023

Positive: Professionalism, Quality, Responsiveness
Jan 10th, 2023