Spirit House Wellington

Food : 5/5 | Service : 4/5 | Atmosphere : 5/5 Recommended dishes Satay Chicken Skewers More
Apr 27th, 2023

A night to forget. This place has been closed for 6 months and only just re-opened. People all around us in the restaurant were complaining of wait times. 2 hours and still no food. We ordered drinks that were served with-in a few minutes, but had no entre after 40 minutes. We spoke to the manager and left with no charge. It saddened me greatly as this is our local and there are clearly teething issues. I hope they sort soon. The new take away system, only 2 chefs, and new front of house staff obviously need time to gel. Please Spirit House, Please pull it together.
Apr 27th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Nov 24th, 2022

Very disappointed with our experience, unfortunately the delicious food was ruined with bad service. After calling to ask if we could come 30 minutes before our booking we were told that was okay and a table will be ready and then called for them to say to turn up at the original time (we were standing outside) and the waitress blamed her manager. When we arrived at the original booking time our table wasn't ready and there weren't high chairs at our table even though we asked over the phone, when we asked again for the high chairs the extra chairs weren't removed and the high chairs were left for us to make room for. . when we finally sat down and ordered, our drinks came 1hr after ordering after asking for them a third time and also came warm and flat. Our entree was missing an element of the dish (fresh spring rolls on the combination entree) and then when we said something we were only then told they had run out, if we had been told we could have ordered something else for our child. When paying and voicing our experience the waitress again blamed the manager for all the mistakes, no sincere apologies only excuses and no offer to remove the drinks we waited so long for or the missing rolls. Previous experiences have been wonderful, but unfortunately not this time.
May 1st, 2023

Update: Got home and they cooked the wrong order, Vege Green Curry instead of Chicken. I called and they had the correct order ready for pickup when I returned. Ordered and paid for a takeaway using the takeaway order terminal (by counter), waited 20 mins before checking my order with the wait staff after multiple customers complained about wait times of 1 - 2 hours and incorrect orders. Discovered my order didn't exist with the kitchen (ordering system didn't work which they knew) and had to enter manually = more waiting for food. I asked for them to put up a out of order sign to help others avoid this. A little surprised they weren't more proactive about checking with people in the waiting area to avoid this. The front of house person Alexis was great with their customer interactions as every customer they spoke to was not happy
Apr 25th, 2023