Miele Experience Centre Wellington

I enquired about vacuum cleaner accessoires. Georgia provided very friendly and professional service. Very good customer service at this store. Thank you Georgia
Mar 26th, 2023

Update: Miele I won't be contacting your company as you have all my details on your system. My last contact with you was last week and in February when I received my receipt. OMG. I thought this was just me experiencing terrible customer service. But obviously not looking at other websites. This was my first experience with Miele and I won't be purchasing anything else from them. The Lady (won't mention her name ) didn't believe me when I said our brand new dish washer of several hours was faulty. As I waited several more weeks I contacted a company myself to get a serviceman out to confirm it was faulty. No help from Miele. I even had Kitchen Things contact me saying I will have to pay for serviceman to come out and it would be highly unlikely the d/washer was faulty. Not a good feeling when both companies didn't believe me. When I finally got an upgraded replacement (I paid the difference) it took months to get a receipt. This experience was unacceptable and another company in my eyes that is incompetent. 5 months I will never get back. I never got an apology from the lady nor from Kitchen Things. I should never had to ask for an apology but I did through an email. Finally recieved one from the guy that had to oversee everything. But it still took awhile receive it. Miele NZ you can add my name to the list of unhappy customers. Seems like you are getting a fan base for the wrong reasons.
Mar 15th, 2023

Mar 9th, 2023

They have the best appliances and the worst service. I'm still waiting on my refund.
Jan 15th, 2023

Wonderful staff
Nov 28th, 2022