Smith & Smith Wellington
Hours
Chamber Rating
-
Sophie Fyfe
Service: Auto windshield repair
Apr 12th, 2023 -
Alan Doak
This is the second time in two years that I've had a windscreen replaced at Smith and Smith. Great service, friendly staff, and their booking system is perfect.
Mar 6th, 2023 -
Nick Brown
We tried to come in for a windscreen repair as per instructions on the website, only to find that the branch is not open during their advertised hours. Wasted our time. Going elsewhere.
Jan 18th, 2023 -
Jan-Paul de Groot
The staff are friendly and it was easy to schedule an appointment, but I wish the they were a little more confident. Prior to having my windscreen replaced the mechanic mentioned heaps of things that could go wrong: leakages, cracks, camera aligned, torn rubbers... I guess they are supposed to mention these 'terms and conditions', but to me it looked like they were insecure about their work. Other than that, unfortunately, I had to come in three times to get the screen replaced. During the first attempt they discovered the new screen was cracked. They swiftly got me booked in for another day. However, during the second attempt the new windscreen cracked while it just got installed. Thankfully, third time's a charm. Although I was a bit annoyed (had to take three days off from work) I got complimentary rain repellent for the inconvenience, which was nice. Service: Auto windshield replacement
Apr 1st, 2023 -
James Greally
I wish I could give these guys 0 stars. Probably one of the worst customer experiences I've ever had. I had booked in to get my car's rear windscreen replaced in late 2022. Three times, I turned up on the day and was told they didn't have the part and that I wouldn't be able to get it done. No advance call. No accountability. Nothing. I had taken time off work each time. The fourth time I turned up at end of January, I was bewildered by the response that "we've had plenty of customers come in 6 times with this situation". Really? That's normal and acceptable? I switched supplier after this instance to Novus. Hopefully they are much better (shouldn't be hard). After informing my insurance provider, they consider It bad enough to warrant an investigation. Don't give places like this your business if they are so arrogant they'll just expect you to roll with that treatment. Service: Auto rear window replacement
Jan 20th, 2023
Contact Info
- 64800483388
Questions & Answers
Q What is the phone number for Smith & Smith Wellington?
A The phone number for Smith & Smith Wellington is: 64800483388.
Q Where is Smith & Smith Wellington located?
A Smith & Smith Wellington is located at 12-22 Abel Smith St, Mount Victoria, WGN 6011
Q What is the internet address for Smith & Smith Wellington?
A The website (URL) for Smith & Smith Wellington is: https://www.smithandsmith.co.nz/branches/wellington
Q What days are Smith & Smith Wellington open?
A Smith & Smith Wellington is open:
Thursday: 8:00 AM - 8:00 AM
Friday: 8:00 AM - 8:00 AM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 8:00 AM
Q How is Smith & Smith Wellington rated?
A Smith & Smith Wellington has a 3.4 Star Rating from 57 reviewers.
Hours
Ratings and Reviews
Smith & Smith Wellington
Overall Rating
Overall Rating
( 57 Reviews )Sophie Fyfe on Google
Service: Auto windshield repair
Alan Doak on Google
This is the second time in two years that I've had a windscreen replaced at Smith and Smith. Great service, friendly staff, and their booking system is perfect.
Nick Brown on Google
We tried to come in for a windscreen repair as per instructions on the website, only to find that the branch is not open during their advertised hours. Wasted our time. Going elsewhere.
Jan-Paul de Groot on Google
The staff are friendly and it was easy to schedule an appointment, but I wish the they were a little more confident. Prior to having my windscreen replaced the mechanic mentioned heaps of things that could go wrong: leakages, cracks, camera aligned, torn rubbers... I guess they are supposed to mention these 'terms and conditions', but to me it looked like they were insecure about their work.
Other than that, unfortunately, I had to come in three times to get the screen replaced. During the first attempt they discovered the new screen was cracked. They swiftly got me booked in for another day. However, during the second attempt the new windscreen cracked while it just got installed. Thankfully, third time's a charm.
Although I was a bit annoyed (had to take three days off from work) I got complimentary rain repellent for the inconvenience, which was nice. Service: Auto windshield replacement
James Greally on Google
I wish I could give these guys 0 stars.
Probably one of the worst customer experiences I've ever had.
I had booked in to get my car's rear windscreen replaced in late 2022.
Three times, I turned up on the day and was told they didn't have the part and that I wouldn't be able to get it done.
No advance call. No accountability. Nothing.
I had taken time off work each time.
The fourth time I turned up at end of January, I was bewildered by the response that "we've had plenty of customers come in 6 times with this situation".
Really? That's normal and acceptable?
I switched supplier after this instance to Novus. Hopefully they are much better (shouldn't be hard).
After informing my insurance provider, they consider It bad enough to warrant an investigation.
Don't give places like this your business if they are so arrogant they'll just expect you to roll with that treatment. Service: Auto rear window replacement