Baby On The Move - Wellington Central

Its such a welcoming store to step foot into. The customer service is always outstanding and the staff always go above & beyond to meet your needs. Couldnt recommend baby on the move Thorndon more!
Mar 18th, 2023

Fantastic friendly staff who really know their products. I had to buy a gift for a baby shower and as my kids are now teenagers had no idea what to get. The staff at BOTM Thorndon were super friendly and helpful and found me the perfect gift that was very well received! Would definitely shop there again :-)
Feb 19th, 2023

Weird vibe here. The ladies working werent helpful/didnt ask if they could help. Seemed like they didnt really know how to interact with people until an older white couple came in, and they were all over them. If I hadnt needed the products I bought, I wouldnt have spent a cent here. Much better service through a bot online.
Feb 5th, 2023

I bought the Beco 8 on recommendation from the store. Once home, I found it uncomfortable and it did not fit myself or my partner well so I requested a return. The store insisted I was wearing it incorrectly so I went to the store three times to try various different setups, but the same problems continued. I had to tighten the waist belt so much that it restricted walking. Looser, it dropped down and hits the top of your legs. The carrier is bulky. The clips are basic. I bought a Baby Bjorn carrier in the end but wasted $280 as the store refused to exchange it when initially asked.
Dec 13th, 2022

I am so pleased and thankful for accommodating my urgent request. They respond very quickly. I have purchased an electric breast pump online and it went thru the other branch. I am exclusively pumping and my current pump had broken. Unfortunately the other branch cannot able to deliver it overnight and advised me to ring the Wellington branch if they have available and can do express ship. I rang them & happily to assist me with my request. Quickly, they have arranged for the courier to be picked up today and do the saturday delivery without additional cost. This made my day & lessen my stress (new mum blues) You will definitely be my first choice when I need some stuffs for my as mum & for my baby. Thank you again and special mention to Jo.
Jul 16th, 2022