BNZ North End

You might expect BNZ staff to be familiar with consumer laws, so that merchants who break them would have a harder time keeping their clutches on your money. But no. Existing relationships that earn them so much profit shift their focus away from their customers. Room for much improvement here.
Feb 5th, 2023

Terrible service here. Outside cash machine constantly broken not taking deposits. Only allowing 2 customers inside at a time, other stood outside in the rain for over 10 minutes. Can see a working ATM instide but they wont let people in to use it.
Apr 7th, 2022

Used to be OK but they cannot do seem to do anything these days. I tried to do a simple account change for my daughter's account a week ago (this was a simple 2 minute thing when I did it a year ago). After finding a time that we could both drive into the city and pay for parking etc, we were told that it required a 'banker' (even though a teller did it last time) and they do not have bankers in the branch any more, current excuse is the red light which does not seem to cause a problem in all the other retail outlets down Lampton Quay. We were told that we would need to send a secure message from internet banking to request a meeting. I am still waiting for a response, let alone a meeting. And even if I do get a response and appointment with a 'banker', I know that it will be such a hassle to provide ID documentation etc remotely compared with being in person in a branch. Time to find a new bank that is remotely interested in customer service.
Mar 13th, 2022

Mar 7th, 2022

Excellent customer service, very friendly and helpful.
Nov 11th, 2020