Bed Stop Wellington

( long overdue review) In 2014 I bought a queen King Koil firm mattress and slat frame from here and it has been an excellent bed. The frame was so easy to assemble and shift houses with. The mattress is the best I've ever had. I recently sold this bed on trade me due to no longer needing it, and the buyer just responded with "the bed is great!" How's that for a review? I need to buy a King single soon for my son and will be visiting Bedstop without question.
Jan 19th, 2023

I'm so happy with my bed! I purchased a super king mattress and bed. The salesmen (Chris and Rob) were so understanding when I contacted them distressed that I chose a mattress that was too soft. They let me swap it with no fuss. I'm super grateful and would recommend this place to anyone. The price is good and they have a genuine sales approach, not fake or seedy. Thanks for helping me to get a good night's sleep, it's definitely improved my wellbeing. :)
Jul 29th, 2021

The trouble with Bedstop is that they have no clear process to resolve customer complaints. It is a franchise, so if you have a problem with the store there is nowhere central for you to go to resolve issues. We had 3 problems with our order (incorrect price, failed to order mattress, and wrong mattress ordered). They wouldn't accept a return on the mattress so we were left with one much too firm. We took it to the person who organised the franchise in Auckland, but did not receive a reply from them. My advice is that it's not worth the risk. Edit: Just want to acknowledge bedstop for their response below. I think the response is really helpful in illustrating the importance of being able to escalate customer complaints to someone else when people have different points of view about what happened. We didn't feel comfortable in bringing our complaint back to the store because we felt we weren't understood or listened to. The names of the beds were very similar (florence vs florence deluxe) and it's not possible to check/feel the firmness of the mattress by looking at the name online. Our solution was to source a mattress topper from elsewhere as this was much cheaper for us than paying more money to bedstop to resolve the problem. However, my main review was not actually aboutwhat happened to us at the store, but aboutthe lack of response I received to my complaint viaemail (x2) to the franchise. I also want to note that bedstop received two apologies from us for the use of a swear word when asking for your answer to a specifc question ("i just want an fn answer"), from a very tired and upset customer who was physically reduced to tears. I wish them all thevery best for the future and hope this helps to improve the consumer complaints process for the franchise as a whole. Thank you.
May 2nd, 2021

Super helpful, good range for all price ranges.
Feb 8th, 2021

Got a great bed, had super helpful staff who went above and beyond to help us get sorted. Would absolutely recommend.
Sep 30th, 2020