Fonebitz Ltd

Took my water damaged oppo in to see what could be done. Was told to find out phone model then they would see. Went back Monday morning with model type, explained to different person who said they would look and call me back that afternoon. No call so I called on Tuesday around noon and was told that person was out. Left message to be called back with progress. Did not get a call so went in to shop on Wednesday still not having been called. I asked about the lack of contact and got a raft of excuses about being busy and stress. Offered a solution but when I asked about how the communications would go in the future I got another series of excuses and regular interruptions when I started to talk. I lost confidence so said I would not proceed and asked for my phone. Was told it would be put back together. We agreed 3 pm. So four days and four visits to the store later, my phone is in its original condition and I have not received one pro active contact from phone bitz. They have completely forgotten the customer service element of business. I'll never go back and will warn others about how they do business
Jan 27th, 2023

replaced my screen, super quick service. thanks guys!
Apr 16th, 2023

Apr 1st, 2023

Great staff, great service
Mar 8th, 2023

i went in this morning & asked how much is it to fix my iphone screen. Turns out it was the screen protecter that needed to be replaced not the screen! A big thankyou to the lovely man behind the counter for his lovely service
Feb 5th, 2023