High Commission for the Republic of South Africa

Thank you, Noami, Prenishna ( hope i spelt the name right) and Frank. Great service, warm friendly and helpful staff.
Apr 6th, 2023

I have tried to call. I have emailed how many times. NZ Post also struggling to find out if you have received the parcel we have posted. Did you received my kids passport. What is the use of email or phones when nothing works?!!!!!!!!!
Mar 14th, 2023

Worst experience in my life. Over 3 weeks no communication at all. Phone goes to voicemail immediately, no one replies to an email. I have been waiting for my son's new passport so we can get a new VISA for him, the today I send an email out of frustration demanding someone update me , no surprise I receive a call 5 hours later , where they demand an apology from me for the email ? Hallo ..... no communication. First I am told the tracking is invalid ( this is because it is the return tracking they have not returned yet ) then I am told they moved offices , fair enough , so no one could reply to an email ? Oh wait 3rd excuse , they lost lots of emails. Mate... I have an email chain for 3 weeks asking for updates , using the same chain. Are you kidding. And then only because I did not apologise for saying they have terrible work ethic for not responding or updating me on everything. The person I am dealing with has now changed her mind , she will no longer be couriering the passport to me . instead she is wasting a whole afternoon asking where I sent the courier bag to. I am so frustrated with this whole experience. Who calls a customer demanding an apology after they are in the wrong ? It just confirms the terrible none service I have received. Her name has been removed from the email signature probably so I cannot name her. Ridiculous how much stress this is causing. My son is 5 years old. Will you be explaining to him why mom and dad couldnt get him a new visa ????
Feb 13th, 2023

I had to renew my South African passport and generally had a great experience. The High Commission honoured the appointment I had made a few months prior despite the date turning out to be the National Day of Mourning for the Queen. I found the application process streamlined and had my documentation handed in and my fingerprints taken in less than 15 minutes. I was fully expecting to have to wait the 6-12 months stated on the website and I was pleasantly surprised to have a call today informing that my passport was being couriered to me. My only gripe is that booking the appointment took quite a few phone calls before someone came back to me.
Feb 1st, 2023

Been trying to call for days no answer can anyone confirm if they are still operating. I urgently need my daughter passport and they need me to do some sort of application.
Dec 17th, 2022