Escape Mate

Had an amazing time at Escape mate! Tried out the Temple room and had Ty helping us out. Couldnt have asked for a better host, highly recommend!
Feb 21st, 2023

Addictive fun! Great challenges.
Feb 18th, 2023

Awesome escape rooms. Always so much fun and really well done.
Feb 5th, 2023

edit: Escape Mate responded to my review by calling me and seeing what they could do to change my rating. It felt as though they were questioning/doubting my experience, but they were also trying to do right by me. I have upgraded to a 4-star from a 3-star because they're clearly overall a great company and I do genuinely look forward to trying their other games, but I stand by my experience outlined below and think it's useful for people to consider. tl;dr: Escape Mate's Temple room was really great fun and we look forward to visiting the rest of their rooms, though we're nervous to book again after our experience with their customer service. We had a great time at Escape Mate! Five of us took on the Temple room, which was super well decorated and immersive. The puzzles were clever, novel, and high quality (barely a padlock in sight!). There's clearly been a lot of love and effort poured into the rooms, and we're looking forward to trying all of them now. We had a great experience with the staff member who looked after us on the day - they were friendly and welcoming, gave just the right amount of backstory and gusto to get us in the puzzling mood, and looked after us very well while we were in the room: they were clearly followingour moves closely to make sure the room behaved as it should, which was much appreciated. Unfortunately our experience with a staff member prior to our visit was quite upsetting. Shortly before our booking, my wife was ambulanced to hospital with serious gastro symptoms and severe pain. After a sleepless night my wife called up to postpone the booking - though we were within the clear 'no cancellation' period, we thought it would be in everyone's best interest to keep a gastro-patient well clear of the premises. On the phone, my wife explained that she had been hospitalised and was still very ill. As she started to ask about rescheduling options, the Escape Mate staff member interrupted her mid-sentence with "let me stop you right there", and went on to explain the cancellation policy, and that we wouldn't be able to cancel or reschedule. After asking again if there was anything they could do given the circumstances, she received an offer of a single other time slot, but this was accompanied by a strange time-limit, as if she had to decide before hanging up while she was in a frazzled state. The call ended unsatisfactorily, and was followed by a little cry from my wife and me from the unexpected harshness adding insult to her hospital injury. After we emailed toconfirm the situation, their reply was more understanding and accommodating, though I think we wouldn't have received this had we not followed up in writing. I totally understand Escape Mate's need to be restrictive with their cancellation policy - last minute changes to booking will cost them, and on top of that we were using a grabone voucher so the margins must be razor thin, but in this case their initial response to our single rebooking request really made us consider ever going again, or recommending them to anyone. Overall we had a great time at Escape Mate, and will likely return to try all their different Escape Rooms which look great. I'm hopeful that this feedback will help both potential customers considering locking themselves into some very restrictive booking terms, and the company consider the way they interact with customers.
Mar 15th, 2023

Before travelling to New Zealand we researched all of the Escape Rooms that we wanted to play and our #1 choice was Atlantis however there was only 2 of us so we chose the Temple game and it was amazing. Fortunately we were there on the day that the Owner was present and she invited us to play Atlantis at the other location. Woowza! It was everything that we hoped it would be and more. The photos don't show the full scope of the game and I won't give away any spoilers but even half of this game is better than most any other games we have played (over 100 each). You won't find a better immersive game than Atlantis. It rivals the best anywhere. If it was in a large European city or LA in the US it would be booked up solid. If you are anywhere close to Wellington, do yourselves a favor and play any of the 3 games from Escape Mate. You will be glad that you did!
Feb 24th, 2023