Bluebridge Cook Strait Ferry Wellington Terminal

2 hrs 20 mins to answer the phone. Then they hung up good service NOT
Apr 12th, 2023

Horrible experience. We arrived (4 of us) at the ferry terminal at 07.00am. We had our bags checked in at 07.10. We had booked a car rental who informed us once we arrived to collect the car and not during our booking, that we needed to return the car in Wellington and collect another on the other side. We explained we had booked the ferry + car and they told us to ask for a refund at the ferry terminal and go as foot passengers. We rang ace the day before departure and they had no out of hours key drop and told us to leave the keys at 07.30 once the office opened. The ferry started boarding at approx 07.20. The extremely rude and passive aggressive staff member behind the counter in the wellington ferry department gate (with red hair) was looking at my mum and I so I explained our situation and told her that the 2 others who went to return the car, would be here in 5 minutes. This was at 7.27. She was raising her voice across the room to us (we were sitting) telling us boarding had ended, we were delaying the cars entering the ferry etc etc. I explained to her that ace told us to leave the car at their office (7minute drive) and that we'd no option bearing in mind the ferry doesn't LEAVE UNTIL 8.15!! She began, at the top of her voice, unprofessionally, talking to colleagues about us and how we were delaying everything and said our other 2 parties would 'be here in 5 minutes, 10 minutes ago'. She continued to argue that we should have checked with the ferry about car drop off etc. I explained to her ace had given us these instructions, knowing we were getting the ferry and she needed to take her issue up with them. At this stage it was at the latest 07.35. FERRY DEPARTING 08.15. She was so rude to other passengers who arrived at 07.30 telling them boarding was over etc. Stressing people out unnecessarily when the ferry wasn't even leaving until 08.15. She was so rude and unprofessional and needs to be given a lesson in customer service. You can still speak to people kindly and still get the ferry going on time too. Especially people that arrive at 07.00. EARLY!! I have never experienced anything like this and my elderly parents were visibly upset after the stress she created. Low and behold we boarded at 07.40 and the ferry didn't take off until 08.10. We were also not the last to get on. I only wish I got her name. The rest of the staff on board were lovely, relaxed and friendly.
Apr 11th, 2023

If you want to be stressed out just book with blue bridge from their customer service to their delays and cancellations and do called refunds 5 cancellations on 1 trip car stranded in picton rusting away no parking no accomedation for people. The on going stress of not having a vechical because its trapped in the south island.Who pays for that? So if you want stress and a ruined holiday with extra added costs and hours on hold over the phone just book today with blue bridge!
Apr 6th, 2023

10 hour delay and still waiting in the cold at 4:45am. Staff refuses to tell us anything. A disgrace of a company. Will never, ever use bluebridge again and will make sure to tell everyone to stay away from such a useless and pathetic service. 1 star is actually too good for this sad excuse of a company
Apr 2nd, 2023

(Translated by Google) I would have preferred not to give any stars at all. The ferry is so often canceled and every employee says different reasons why or don't know anything at all. And the best thing is that a few hours later we saw the ship at sea and it was sailing. And we should hope for the next few days as readiness. That we go along or not at all. So risky if you want to fly back home to another island. And above all, it is super cumbersome if you want to have the camper with you. (Original) Am liebsten htte ich gar keine Sterne abgegeben. Die Fhre wird so oft stoniert und jeder Mitarbeiter sagt andere Grnde weshalb oder wissen gar nichts. Und das beste dass wir paar Stunden spter auf dem Meer das Schiff gesheen haben und es fhrt. Und wir sollten fr nchste Tage als Bereitschaft hoffen. Dass wir mitfahren oder gar nicht. So risikant wenn man auf andere Insel wieder nach Hause fliegen will. Und vor allem ist es super umstndlich, wenn man den camper dabei haben will.
Apr 1st, 2023