Insurance and Financial Services Ombudsman

Read all the comments below, very accurate before wasting your time with this independent body funded by the insurance companies they are meant to be independant from. No process, science, help, understanding, majority of what they tell you is about their process and policy, and very little trying to understand the complaint. Waste of all our money and should be shut down. Paper pushers supreme.
Mar 27th, 2023

My Daughter moved to Australia me and my wife payed Southern Cross for a Policy to Protect our Daughter the Policy turned out to be a total waste of money and not fit for purpose The Insurance Ombudsman was fantastic we were given a full refund for the policy we paid for these insurance companies will sell u anything Many Thanks Steve and Tanya Bell
Dec 9th, 2022

Unfortunately the scheme only represents current paying insurance policy holders, and was unwilling or unable to accept my complaint about the conduct of Vero insurance.
Aug 29th, 2022

Never ever try them. This is a trap set up by those insurance companies. IFSO stands for them, not customers. Their opinions will make the things worse. Go straight to the court.
Jun 25th, 2022

Rung the Omsbudman office about getting a refund of a credit from a travel insurer. Told me the Insurance Co didnt have to pay me as the policy took effect from the time it was paid even though we hadnt travelled. At the end of the conversation I was told I could make a formal complaint as my refund was less than the $1500 the company would have to pay their office I might get it. I was also told the travel agent I was dealing with who had a travel insurance policy that would suit my needs would only be making commission from the sale and to be careful. I told Brendon I trusted the travel agent as I know him. It was a very condescending statement. In the meantime I had sent a very simple email to the Insurer saying their current policy didnt cover what I needed for COVID cover and two days later they have offered a pro rata refund which has taken into account the time we were insured from until COVID prevented us from travelling. This credit was from March 2020.
May 8th, 2022