City GPs Ltd

Receptionists were really sweet and helpful but Dr Sarah Sawrey was honestly the worst doctor Ive ever had an encounter with. Incredibly rude, felt uncomfortable asking questions, left in tears thanks to her !
Apr 6th, 2023

Mar 17th, 2023

I've been here for years and my doctors have been great but the reception can be impossibly difficult. It is rarely possible to get a booking sooner than 1-2 weeks ahead; they always get their billing wrong; and the latest is having to wear face masks - well after face masks were made no longer mandatory. Perhaps that is a general requirement at all surgeries. Nonetheless, I think the reception/administration processes could be improved.
Feb 21st, 2023

Very unproffesional behaviour from receptionist and the doctor I was booked in with. Doctor are supposed to have basic humanity in them but they were completely lacking them. I think it was Dr Rincent or someone who I booked in with, upon coming 5 minutes late due to finding a car park they cancelled my appointment and took the next patient, and when I asked about this, receptionist said they ASSUMED that I am not coming. In my past visits in have waited on an average 20 minutes each time past my appointment time to see the doctor and one time I was literally 5 minutes late they said they doctor can't see me anymore. Even after explaining them that I have taken a day off and coming from 30km away just for this appointment still she was adamant that doctor cannot see me anymore. Lastly Dr Tony agreed to see me, what a nice doctor and human being. Only reason I might come back over there would be because of Dr Tony otherwise horrible service and professionalism from a health care business getting paid from patients not like consulting for free.
Jan 25th, 2023

Sep 24th, 2022