Sadal And Co

Service: Hair highlighting
Mar 21st, 2023

Feb 21st, 2023

Poor service and the lack of a customer resolution process. Having been a loyal customer of Sadal & Co for years and knowing some of their staff from get funk'd salon days, I was extremely disappointed with the treatment I received from the owner today. Having found an appointment on their booking website online, I rang into confirm a slot, whereby the receptionist mentioned that none was available. She then said I could book online if I wished but wouldn't answer when I asked if I'd be turned away as the system on their end is showing otherwise. The receptionist was in a rush to get rid of me from the start and hung up on me while I was still speaking. When I rang back, the receptionist raised her voice at me defensively and later passed me onto the owner. Unfortunately, the owner was rude, lacked any empathy and offered no resolution. I understand this is a very busy period but there is no need to go out of the way to be rude. This is extremely sad given that I have not only frequented but also promoted the business wherever and whenever possible. A business that does not care for feedback from their loyal customers and instead treat them like adversaries is a business that I will not be backing. Some of the hairdressers are lovely but beware, management does not have a customer centric mindset and if you face an issue, they will cause further despair and not attempt to rectify it.
Dec 19th, 2022

Dec 8th, 2022

Walked in looking like a wellington nightmare ....left looking fab....thx Joe
Oct 11th, 2022