Avana Wellington - Cosmetic and Laser Clinic

Services: Microneedling, IPL hair removal
May 4th, 2023

I would not recommend this place to anyone, they are disorganized, inexperienced and overpriced. They are struggling to have enough staff to cope with the workload to the point they had a heavily pregnant technician doing my treatment which was not ideal. The small room they use has no air conditioning so is very uncomfortable and makes the treatment hurt allot more than it should, the arrogant technician blamed me for the extra pain so I decided to end the session halfway but was still charged heavily. Also the technicians display poor hygiene and smell of body oder and bad breath. All around a bad experience and a waste of time and money. I'm sure there are way better more accommodating and experienced places to go. Service: Laser hair removal
May 1st, 2023

Services: Microneedling, Laser hair removal
Feb 5th, 2023

Please dont ever go to this place it is the most unprofessional and un organised business ive ever come across. Accused me of not paying for my service that had been pre paid, in front of other customers and told me I wasnt allowed to leave until I paid. Bear in mind the service I received was almost $500 each session. Made me talk on the phone with a manager in a back room and when I asked for another staff member to do that they told me no you have to talk to her. Finally they figured out their mistake after embarrassing me in front of other people and being extremely rude and disrespectful. Never had any compensation or apology from them. Theyve done the same to my sister in law and it seems they try to scam customers into paying for more sessions when theyve already paid.
Feb 5th, 2023

What a waste of time. I knew something was up the moment I was taken into the room for a talk about pricing Was told that the prices would be different as Im only paying for 1 session today for multiple tattoos. Never told me what the price difference was, just kept going in circles. I emailed her and told her that I would only be paying for 1, never did she mention the price would be different. I was also told that numbing cream was $30, when I got there I was told it would be $100!!!! $100 to apply numbing cream. I shouldve known when at the consultation she said scarring was normal. Very unprofessional, It seems they try to trap you into big packages because their laser is low grade (I was told by another laser technician after) They are more interested in money then happy customers. Go somewhere else!
Jan 27th, 2023