The Terrace Medical Centre ( We DO NOT do immigration medicals)

Id like to amend my former review. Admin are LOVELY, it's the nurses that are awful. Unsurprisingly. I talked to a nurse who I think is also the second in charge, Robin Macandrew, she talked bout my medical debt. Embarassingly i had a bit, but had just started a new job and was so happy to pay it off the next day. I told her this and she said "But how do I know you'll do that?" 1) bad faith question. 2) there is no answer to this that isn't shame or guilt. I have anxiety, especially over the phone, my fight or flight kicked in. I usually choose flight but this time I inexplicably went for fight. I mentioned my mental health had been awful and she said "I know about mental health, I'm a nurse" to which i had no answer but to literally stand there on the phone, mouth open. If she "knew" about mental health she should have recognised my behaviour as being pre-panic attack. I was clearly going through mental distress. She should also know about "reactive abuse" but she might have to google that. . I realise that now. Talking to multiple nurse friends and not downplaying my reaction (which I was sorry for, but now not so much), they all have encouraged me to make a complaint. If you are able bodied, without mental illness and not part of a marginalised demographic this place is fine. Otherwise, turn the heck around. Also very weird there's no email option considering they think they're inclusive. What are people that go temporarily non verbal but need healthcare meant to do? HoH that haven't set up an app yet? Very weird
Sep 9th, 2022

Unnecessarily rude
Mar 6th, 2023

my usual doctor was booked up so had to have an appointment with Roger. he didnt listen to us at all laughed at us and gave the same medication that weve already tried 3 times. told him it didnt work. spent most of the time googling what to do. super painful experience and rlly insulting
Mar 5th, 2023

Rude front desk. Do not accept walk-ins
Mar 2nd, 2023

I have been dealing with the fallout of the disgusting way these people treat patients. I am completely unsurprised to learn of the strange and racist reference to immigrants on their website. The way they pat themselves on the back for their level of service is laughable. Whatever good medical staff do is completely cancelled by the inhumane and abusive conduct of admin. Real sadists
Sep 5th, 2022