ROYAL DAY SPA

Having been bought a Groupon voucher for a massage for my birthday, I have been waiting for the right opportunity to use it. My partner called up to book the appointment and was given a three week wait, which I found to be quite ridiculous. So I rang up and asked for an appointment for today, did not mention a voucher and was told I could come at any time. I find this level of customer service to be absolutely abhorrent and completely disrespectful to a customer who has already purchased the product. How can you expect to have repeat customers if you cannot even book an appointment in a realistic timeframe. After questioning who I assume was the owner, she tried to get me to go to another site and pay more money to use it. Also refusing to acknowledge how bad this situation was. I would not recommend using their services if this is how they would treat a potential new or repeat customer.
Apr 11th, 2021

The worst massage place: -Owner couldn't communicate properly and was rude and arrogant instead -Hygine was poor -Massage was average to poor Lots of other frustrating things NVM, just don't waste your money here.
Mar 13th, 2021

Mar 4th, 2021

Critical: Quality
Jan 9th, 2021

Friendly enough service to begin with. Massage was okay, I could have sworn the masseuse was on her phone at the end because only one hand was on me yet I could feel the other one moving beside me. Whilst doing this the pressure became less and less until she realised and quickly went back to harder pressure. I was left to get dressed and expected to meet someone at reception so I could say thank you and sort out the the grabone voucher etc (the norm when you get a massage). No one was there, so after a few minutes of waiting I just left as it was already paid for. Communication with booking was a bit strange too, long waits and they asked for a voucher number rather than a cellphone number yet responded as if I had given them the incorrect piece of information.
Mar 13th, 2021