Wellington Indoor Riding School

Dont get me wrong, my daughter loves riding here and she loves her coach. She is doing well however, the customer services side of things cannot be more challenging. Communication is poor, no newsletters to explain about school holidays or updates to explain how things work. It took us three lessons to realise we need to arrive 10 min early, get n hat / helmet and that her lessons are at the outside area and that we needed to meet the coach there. From the beginning I asked to be on a waiting list to move lessons to an alternative day. After several weeks I followed up and asked again if they can keep us mind if lessons open on a different day. Last night I realised, by accident, that alternative slots are offered on Facebook and the first person to respond, gets the slot. I emailed WIRS who said it is only individual lessons that is handled this way (not true as I pointed out a permanent slot 4 days earlier that we could have grabbed had we known), but that they are happy to cancel our lessons until I find a better slot on Facebook. So much for letting your customers feel valued! When I checked in on term fees as, again, no communication, I was asked to make payment asap and send proof of payment through. It felt like a little sting as I was the one following up after no invoices were sent and instead I am asked to make payment immediately. They have wonderful coaches on the team however the rest of the experience falls flat.
Dec 19th, 2021

We went to look for at the horse riding school/course for our nephew who is 7 years old. We were asking for information about the price and details, and we didnt get much out of it. She told us to just go check out on the website. Didnt really feel welcome there unlike other pakeha family who were there as well. Not sure why.
Nov 30th, 2022

Get your bookings right very unprofessional
Feb 15th, 2022

A huge amount of effort goes into this place. My daughter got so much out of it. Only downside is we now own two horses
Dec 24th, 2021

Positive: Communication, Professionalism, Quality, Value
Nov 13th, 2021