Caci Johnsonville

Friendly and super onto it service. Always have been made to feel comfortable.
Apr 28th, 2023

One star is generous! I visited Caci Johnsonville after dermaplaning my face causing cystic under-the-skin acne and breakouts across my face. It was more than a skin concern, it completely affected my life. I attended a consultation with Jacqui purely to learn more about Blemish Bootcamp as it is an intensive and consistent commitment. She spent most of the consultation talking about herself, her own skin journey, and her reasons for opening and and running Caci. We spent significantly less time discussing my skin concerns and the bootcamp. Jacqui quickly signed me up despite my obvious reservations due in part to the fact that there are 3 sessions a week and I worked in Wellington City with no reliable transport to make it to multiple appointments per week for over 3 weeks. Nevertheless, she signed me up and assured me that nothing was set in stone as there was a 7 day cooling off period. I was charged a deposit at my consultation and given samples, with the promise of programme sized products later, I did not receive these products as I cancelled within 7 days after realising Caci Oriental was a 5 min walk from my work. I have tried to contact Jacqui over a 2 month period to request a refund for my first membership payment that was deducted despite me cancelling. I also offered to return my welcome pack unused and unopened to be refunded my deposit also. The refund is yet to be processed after close to 3 months. Communications discontinued for a month until I emailed head office. When you arrive at the clinic, there is no receptionist to greet you, customer service seems wonderful when you are first joining and quickly evaporates when you are not. Service in general is sub-par and below average. As someone mentioned below, services are not worth the serious lack of customer service. I spoke with a friend of mine who works with Caci in the Wellington Region and she informed me Caci Johnsonville does not have a good reputation. If you are wanting to come here, for your sake, I highly encourage you to look elsewhere.
Feb 18th, 2023

Very bad service
Dec 26th, 2022

The customer experience and service does not = the cost. The management and poor communication was not ideal. Misinformation when I signed, promises of welcome pack and treats - never received, then more misinformation resulting in incorrect bookings and missed sessions. Just not worth spending that much for the hassle. My therapist 'A' was amazing and that is why there are stars on my review, she was excellent, kind and professional.
Dec 26th, 2022

The best experience from the minute you walk in the door to leaving !!
Oct 30th, 2022