Beauty Queen Nail & Spa

Wondering experience, got my hair and beard colored for Christmas, and had great prices, I would definitely recommend this place
Dec 26th, 2022

Critical: Value
Feb 26th, 2021

Went there for my formal and the manager who was serving me was late. I booked the appointment for 10am and she arrived at 10:30, not mention the weather was very cold and my little brother (who gets sick very easily) and mum was with me. Me and my mum ignored it and carried on. I had a light rose gold dress and told the lady and we asked if she could recommend something and she said to get black and gold. We asked if we could get pink and gold instead but she insisted on black and gold and said pink and gold would not suit so we thought to trust her considering that she is the manager. Next she put me in the jacuzzi foot spa and started with my nail. I don't know if this is normal but she used the nail drill all over my nail and against my skin which kind of hurt, not to mention I only went in for standard nail polish. My nail are now very weak and I just broke so much of it right now from opening a draw, that's how weak my nail is and they are still very bumpy for the drill. Not only that she changed the design of the nail polish and when my mum questioned her on it she blamed me, saying that I said to change it. She then furiously rubbed the nail polish remover on my nail and skin which dried it out. After this she went from talking happily she quickly changed her mood to quiet and talking under her breath. While she was doing my manicure for about an hour, my feet were still in the jacuzzi. I just got a spray tan before that and my mum was questioning how long do I need to soak my feet for and the lady was giving us frustrated short answers like "just keep it in there". After a while me and my mum noticed that my spray tan was washing off and continued to ask her how long it would be and told her that we could see that my spray tan was going in that area. But, she continued to say "it's alright". My mum then went to get some food next door for her and my brother and when they left the manager said to her co-worker "go close the door, quickly" Once my mum left the lady left my foot and brought her co-worker over saying "it's once colour aye" (referring to my spray tan) and then said to me "this is one colour aye" me feeling embarrassed and awkward as there were other customers in the store, I hastily agreed just wanting this experience to be awkward. She then talked badly about my mother whilst gone, making me feel very uncomfortable. After about two hours my feet were finally out the jacuzzi and she done a quick job at painting my nails which is evident in the fact that there were some nail polish also around my skin near the nails. To make things worst is that this was my first time getting a manicure and pedicure and was one of the most uncomfortable moments in my life. Overall poor customer service, poor hygiene and would never go back or recommend. Services: Pedicure, Manicure
Feb 26th, 2021

Eyes were glued together and stung like hell when I got the eyelashes Then once dried the glue was so clumpy it hurt to blink or close my eyes.
Feb 12th, 2021

The most painful lash extensions I have ever had! The lady didn't cleanse my eye area or nothing she just went straight in with them, but was holding my eye half open which was super uncomfortable. She also put a few in the wrong spot and just ripped them out with tweezers along with my own lashes aswell. The glue smelled like either super glue or nail glue, my eyes felt like they were burning everytime she attached some. By the end my top lashes were glued to the tape she put on under my eyes. The tape made my under eyes super dry and irritated and she wiped the area with a dry cotton pad only making it worse. They feel so uncomfortable to blink with or even close my eyes. The whole salon in general was very untidy and didn't see any hygiene practice in place, they would go from client to client with out cleaning the station or even washing their hands. I definitely wouldn't go back
Jan 26th, 2021