Avalon Medical Centre

Sep 2nd, 2022

Terrible receptionist even worse customer service
Jul 16th, 2022

Jun 13th, 2022

Reply to Jason SL It is shame that you posted such a rude comment about one of the best Dr in Lower Hutt - Dr Rakesh Kaul. I have knownd Dr Rakesh for many, many years and I have never heard one bad word about him. In fact, everyone who has been his patient or worked with Dr Rakesh, knows how wanderfull he is. His professionalism and knowledge has been at the highest standard and as such valued. And for you Jason - shame on you!
Mar 14th, 2022

I have been to Avalon Medical Centre this morning to make a payment of an outstanding amount that I was notified through an email may be a month ago but for some reason I missed it . The amount my wife supposed to pay was $39. They have a policy in place that a late payment fee of $10 will be charged after a month. First of all they sent the email to me instead of sending it to my wife. Secondly when I asked her , why did you not charge her on the day so that we could avoid this late payment fee? Because we normally make payments at the counter every time we visit them. Her reply to me - People are so busy , they dont wait and I dont run after them to get the payment done. I worked in customer service industry for almost 12 years and I never displayed such a rudely behaviour in my entire career not even to a rude customer. You should be able calm the situation down and make them understand why it is done this way. If you cant do it , you are a failure as a customer service representative. I request the management to provide your staff member (lady receptionist at the counter, I have seen her display such behaviour in the past too)with some sort of training in order to manage her customer with a bit more respect. Thanks Sabin Alex
Mar 13th, 2022