Warm Zone Central Heating Systems

Our 23 yr old Brivis Gas central heating unit failed in April and Warm Zone was one of two companies that were named by the regular service agent to provide and install a replacement. Initial communications with Nicole were fine - she noted it was not a simple replacement as there were issues with the size of the pipe used when originally installed and the copper pipe used as a drain was the wrong size. Mention also made of the 5 week interruption to work schedule due to Covid 19 lockdown which I accepted. When I subsequently left messages to arrange an inspection/quote/time for the work to be completed all communication stopped. No-one would call me back and I felt like it was all too hard for them. Fortunately the other business I was given was responsive and completed the work in a timely and professional manner. Good luck if you are dealing with Warm Zone. This additional comment made following Warm Zone's response. My review was not scathing but an honest attempt to explain what happened. Why didn't you respond to my messages and tell me you were not able to assist ? I'm not an ogre and would have accepted that. But to be left hanging is not good service and its not my service agent's role to pass on your messages. I'll happily give positive feedback when I get good service as I did for the company who undertook this work.
Dec 29th, 2020

Critical: Punctuality, Responsiveness Services: Heating system maintenance, Heating system installation
Sep 13th, 2022

Positive: Quality, Responsiveness
Jun 28th, 2022

Service: Heating system installation
Jun 12th, 2022

I had the heating system installed with the new build home, now it is due for maintenance. I have tried to contact warm zone via cell-phone, landline, email, message on their website etc for several times, got no responses at all. I wonder who else I can contact to arrange the maintenance services for their system. Finger cross this comment would get some attentions to my request. I will upgrade the rating if problem resolved. Service: Heating system installation
Apr 15th, 2022