Wainuiomata Pharmacy & Lotto

Apr 12th, 2023

Staff are super friendly and willing to help
Jan 31st, 2023

Personal service by people who care
Dec 18th, 2022

Nov 8th, 2022

This is the second time I've been to this pharmacy and felt like the way I've been spoken to has been condescending and it has annoyed me enough now that I felt it was worthwhile leaving a review. I asked for a product (ulcer treatment) and the women at the end of counter couldn't find it in stock. They asked the pharmacist and he said it had been discontinued and to use another product. I explained I had the other product but it worked best overnight which is why I was after the original product. I was then told to 'use the other product as it had a steriod in it'. I explained again that this was all well in good, but it didn't offer relief which was why I was after my specific product at which point I was told pointedly 'well its discontinued'. I then asked when it was discontinued (as I had seen the product online and thought maybe it still might be around) and was told 'I don't know, I've been so busy with covid.' Nothing the pharmacist said was incorrect (even though he couldn't understand why I was after my product over the one available, which I already did have and had used), however the way he spoke down to me made me feel like what I was asking for was stupid, and I was stupid for pushing for it, when it's my body and I'll use what I see is best for it. I've been before (several years ago) and came away feeling the same and only went today as I had tried our other two great pharmacies here in Wainui and so was left with this one. I wouldn't recommended it.
Aug 13th, 2022