BNZ New Lynn

No replacement cards. No solutions.
Apr 28th, 2023

Apr 28th, 2023

The worse bank to open an account with. It has takes literally days. Every other customer in the branch is there to correct an issue that was made on bnzs half
Apr 26th, 2023

Mar 12th, 2023

We waited a while in the queue until we got to the front. We spoke to a lady, I explained to her we were there to open a bank account and showed her some of my documents and asked if they were ok. She said sure, I have an appointment right now but take a seat here (gestured at seating area) for a moment. We sat down and watched her go into the glass office and get on with some work. We waited there for 1 hour and 40 minutes for her to finish the appointment. If we had known we had to wait this long we would not have stayed. As we sat the branch had queues out of the door and we watched other customers wait over 25 minutes to reach the front of the queue and multiple customers give up and leave. Everyone was clearly annoyed. The lady who asked us to wait in the seating area finally got up and left the office and walked off without updating us on why we had to wait so long. We got back in the very slow queue to ask what was going on and how much longer it would be. After an age of waiting in the queue a second time, a polite nice lady helped us (1 star is for her). She went to check what was going on for us and came back and said she said she told you to wait in the queue. This is a) a complete lie and not at all the conversation we had b) does not make any sense for us to reach the front of the queue and then be told wait in the queue. No one apologised or seemed remotely fazed that they had now wasted 2 hours of our lives. Complete lack of respect for other peoples time. I found it very ignorant and arrogant to be honest. The girl then told us we could only do the task online anyway and there was basically no point in us being there. Why could the first woman not have told us this? The whole experience was pretty infuriating and not once acknowledged by staff as such.
Dec 22nd, 2022