Ellerslie Medical Centre

Ill start by saying that all doctors and nurses that I have been in consultation with at this centre are amazing, but I was really let down today. I have been a patient for nearly 3 years now and this morning l called to make an appointment only to be informed very rudely by the receptionist that Im not in the list of patients anymore, because my previous visa has expired and I didnt provide my current one. I then offered to send it straight away, but she informed me that now Ill have to make a new enrolment and it can take up to 10 working days for it to be processed. I was caught completely out of guard, as I didnt know I was supposed to send that document and I never received any notification saying that my enrolment would be canceled. The lady confirmed she never sent a reminder or anything, because its my obligation to remember to provide the document, not hers. I was left speechless.
May 4th, 2023

Exceptional medical care. Every doctor here is lovely. The patient portal is so handy and easy to use.
Apr 19th, 2023

Mar 1st, 2023

Sorry to say that I believe Norman is letting the team down. My elderly family member has had two life-threatening medical events and multiple hospital admissions under his care in only the last two years. He seems (at least to us) unwilling to be hands-on or assertive.
Feb 17th, 2023

The receptionists are just rude :/ just spoils the experience when youre wanting to book an appointment, or talk to a nurse, especially when youre unwell!!
Feb 10th, 2023