Midea Appliances (JH Appliance)

Terrible customer service. I called last weekend with a question about my Midea mini dishwasher. and was told someone would get back to me on Monday. Its now Thursday and I have heard nothing.
May 2nd, 2023

Apr 16th, 2023

A very engaged supplier, excellent communication and great customer service. I highly recommend these guys
Mar 6th, 2023

I bought a new fridge but the one they delivered was unwrapped, with foot unscrewed, shelf plate dirty and used and there were hand prints, fingerprints everywhere. They admitted that the faults were caused by their quality control. However, they refused to take responsibility for wrapping the fridge and delivering it back to their warehouse. The manager asked me to go through tribunal which is where I am at.
Mar 2nd, 2023

If I could rate negative stars I would!!! Mark in the customer service team has misrepresented the Midea brand poorly. I ordered a replacement part last year and I still haven't received; when I rung the customer service number and asked where the part was, Mark gave me 4 different timeframes. He laughed on numerous occasions when I told him my circumstances (and I have a recording of him doing this) and kept changing the delivery timeframe. Sooo disappointed!!!! BUYERS BEWARE DO NOT BUY THIS BRAND, IF SOMETHING BREAKS; THE LIKELYHOOD OF YOU GETTING A REPLACEMENT PART IS NIL WITH A SIDE OF MISLEADING AND RIDICUAL!!! UPDATED Response No I did not purchase part directly from you but you are the company that the outlet deals with to source the part, I do understand that it is no fault of yours that the part was broken (this is not the issue). Either way I ordered a product from the outlet in July last year and paid for a product instore after your representative had stated that the timeframe was three months from the order date; this month being the eighth month! On another note!!! What good will a refund do?? I need the part in order for my hobb to work and I was told Midea Appliances are the people I need to speak to in order to get the part replaced! And YES!!!!, MARK the representative did laugh on several occasions and I have the recording to prove that he did! He is very unprofessional and not sympathetic to my situation in the slightest. I have contacted the commerce commission stating that Midea Appliance also known as JM Appliance LTD are in breach of the Consumer Guarantees Act, Contract and Commercial Law Act and Fair trading Act.
Mar 9th, 2023