Louis Vuitton Newmarket

My mum usually shops at this store, so I thought itd be nice to go into Newmarket LV to purchase a pair of earrings. I dont know about the sales assistances, but the old security guard was so disrespectful, he had a snobby attitude, demanding me not to touch the accessories I was so furious with his attitude is it because were students so hes looking down on us? Well idk but I got angry and just left the store although I only entered for 2 minutes Please hire a respectful security guard LV
May 1st, 2023

Its alright, sales team was there to help but some are not as welcoming as Gucci and Saint Laurent. I got a glass of tap waster and fingerpint covered sunglasses that came without a microfibre cleaning cloth. Its ok but could improve with customer service, some staff make eye contact but don't smile or greet, doesn't seem like they are invested in their customers. For a luxury brand, I'd expect better. At Saint Laurent that offered us two bottles of sparkling water and really friendly service. However the young lady who served me at LV was very lovely, am glad when I went back the 2nd time around, she approached me instead. Thank you.
Apr 26th, 2023

Quite possibly the worst shopping experience Ive ever had. Walked into the store with 4 woman walking around looking everyone up and down and no help. After 40 min got seen by a Sales assistant who hot stamped my bag and butchered my initials. Strap was then re hot stamped with the wrong initials by her manager. Been 4 weeks now and no sign of the new strap. I genuinely would avoid at all costs- this has tarnished my experience and I will never buy from LV again.
Mar 28th, 2023

First time buying a luxury product for myself, the SA was super friendly and showed so many different option for wallet. 100% recommend
Mar 2nd, 2023

Worst after-sales service experience ever. I was sent an item to repair in Singapore on November 2022, on the beginning of February they told me that my item is ready to be collected. But when I went to the store, there is a completely different item to my original SLG. Besides the internal management teams fault in both NZ and Singapore, I was told to continue to wait, but until today I havent received any update from them. I went to the store this afternoon, and that male Asian sales assistant was so rude and just kicked the ball at the Singapore team and told me to communicate with them. I am still shocked by the rude response from him and cant believe this is the standard of Louis Vuitton's service. I have made a formal complaint to the both New Zealand and Singapore service assistant, hopefully, I can get my item asap. To all of you, dont even go shopping in NewMarket store if you are planning to, just go to the Queen Street store and you will feel the completely different standard of service!!
Mar 20th, 2023