bp

The staff are all friendly enough and it does what it says on the tin so to speak but I couldn't believe how poor the communication of one of the staff was last week which lead to me feeling really frustrated. It was unbelievable. I had no issue with the manner, everyone is friendly but I went to the counter and my nephew bought a couple of drinks and I bought them along with my order of a flat white with soy milk. After paying for the items I was then asked about the detail of my order I'm quite sure 3 further times. Is it a latte you want ? Is it cream milk ? Is it skimmed milk ? After the first two times I repeated I'd like a flat white with soy milk. After the third time I was quite exasperated and said 'Oh my God mate ! A flat white coffee with soy milk !'. I found the dialogue incredible. I'd already paid for the item before all these questions so he'd presumably charged me for what I'd paid for plus it was an item clearly written on the screen behind. Flat white as an option then soy as an alternative milk. Even after all this I was then asked 'Is this milk okay ?' while showing me a container labelled vitasoy soy milk to which I responded 'yes'. I really don't know what was going on. What was strange to is as I was leaving the next person came to the counter and specifically said 'Can I have 3 ..... please?' requesting some item presumably behind the desk. The same person who had dealt with me responded with 'How many ? one ?'. Sorry but how does can I have 3 of these possibly get a clarification response of 'how many ? 1 ??? I apologised to my nephew for getting angry but it was totally warranted. People are bound to get frustrated. I'm not sure what the issue was. The staff are all friendly but there's obviously some issues of general listening and basic communication. I mean God a flat white with soy milk which I'd already paid for. It should not need any clarification whatsoever beyond the time of payment.
Dec 17th, 2022

Fast service
Mar 8th, 2023

Ok
Feb 28th, 2023

Jan 19th, 2023

Tried calling them but no one answered and than the second time i called they answered and than hung up. They are always slow when I visit to gas my car and staff can be rude at times. One of them parked their car between pumps blocking me from using as the station was full. It was about 15 minutes when she finally decided to move her car and when she did she gave us a ugly look and didnt apologise . She than continued to talk loud on her cellphone when i walked in to pay for gas instead of assisting me.
Jan 3rd, 2023