Vector Ltd

When our gasfitter told us our old gas meter was a safety risk, they said to get in touch with our gas supplier for a new one. So, we got in touch with Nova, who said, no problem, they'll log it as urgent and let Vector (who supply/maintain the gas meters) know so they can get a contractor over ASAP. So, maybe 7pm that night, we get a call from Vector. They can't send a contractor over, it turns out, because Nova needs to do a site check first. I need to call Nova and tell them that Vector is telling them to do a site check. WHAT? Have Vector and Nova recently had a divorce, and aren't speaking!? When I enquire why they're telling me this and not Nova directly, the reply was "we don't have a way to contact them". Amazing. I don't have the energy to revisit the litany of lies that spewed forth from the operator when I questioned this, so let's skip forward a few hours of after-hours on-hold with Nova to pass the message on, skip through a whole week, to yesterday when the 'safety risk' was still unaddressed with no contact from anyone. Luckily when I followed up with Nova again, a miraculously helpful Nova support staff member arranged a friendly contractor out that day, and we have a shiny new meter. 30 mins of work. No thanks to Vector support staff. Except maybe thanks for treating my time like dirt, and thanks for zero commitment to the safety of everyone in our building.
Apr 19th, 2023

TURN ON THE POWER. They turned on the power
Apr 3rd, 2023

We lost all power at our house on the North Shore at about 8.30 last night. We soon realised it was just our house with the problem and on further investigation, saw that there were no power at the meter. I called vector at about 9.00pm The call was answered immediately, where I was advised depending on other jobs on, it was unlikely that a technician would be there before the morning - which I understood fully. A Technician however arrived at around 10.15pm and power was restored just after 11 last night. Superb service all round. Thanks!
Mar 27th, 2023

15 March 2023 Another power cut. Nothing has changed with Vector. Still a third World service. 13 March 2023 Another power cut. Nothing has changed with Vector. Still a third World service. 24 Feb 2023 Nothing has changed with Vector. Still a third World service. (It appears most of NZ is catching up to Vector and also providing a 3rd World service) It still blows my mind that NZ does not have competition between line companies. What has happened to the quality of leadership/ management in NZ? We seem to be on a race to 3rd World status. 29 Jan 2021 Last night the power went out again at 10pm. I noticed it was just us- no neighbours with the same issue. I rang Contact Energy and relatively quickly got transferred to Vector. With out too much hassle (only 10 minutes and 15 seconds on the phone) Vector said it would send someone out. Within 48 minutes a very nice man from Vector arrived. This is unbelievably quick, considering we are relatively remote. The power was restored in approximately 70 minutes. Vector deserves congratulations (especially the linesman who restored the power so late at night). This is a real turn around in service experience. GOOD ON YOU VECTOR. 23 Feb 2019 Vector still a 3rd world company. No power since 6am, it is now 2pm. No storm, no bad weather, no power. I will keep adding to this review every time the power is down. What a 3rd World Company Vector is. Why would a power company decide to change a transformer without notice at 8.15pm at night. Vector must be managed by morons. Vector continues to be the worst managed public company in New Zealand. It is a crying shame the Government hasn't allowed for competition with limes companies.
Mar 24th, 2023

This company milked my dad for years. I hope you guys have some fresh milk in the fridge for my morning coffee. :) All the best people
Mar 23rd, 2023