White Crane Massage

I was gifted a one hour pregnancy massage with white crane, which i was rather excited about as i am in my last few weeks of pregnancy where those aches and pains are a little much.I rang up to make an appointment on the Monday for the Wednesday and all was well. I was then asked by my obstetrician to go and have a ultra sound done as there was a few concerns they had for baby. The appointment for that happened to be around the same time as the massage appointment. So as soon as i found this out i called white crane at 10:05 AM to which they did not answer, so i left a voicemail explaining the situation and asking to re-schedule. To which i received a voicemail 2 hours later saying that if i didn't make the appointment my gift certificate would be void, as i was supposed to call by 10. This is the first time i have heard that a certificate would become void if i was unable to attend - even though i had unforeseeable issue's come up, as well as only being 5 minutes late to call at 10:05 AM because they did not answer. Also, i was not notified when making my booking that there was a certain criteria around re-scheduling. My mother owns a beauty and massage business and she has never done anything like this, hence my confusion about this whole matter. Obviously i can't say whether or not the service white crane provides are great. However in my opinion i find this whole situation quite unprofessional, seeing as they have taken someone's hard earned money, without delivering the service. Will think twice about using them again.
Apr 5th, 2018

Best sleep ever after seeing Roberta! Thank you - not your usual "fluffy" massage - but man you feel great afterwards!
Apr 18th, 2014

I starting coming to see Roberta at the end of my pregnancy and haven't stopped - a year later. It's been amazing for all my post baby aches and pains, not to mention restorative on so many levels. Roberta is passionate about her work, but always professional. I can't recommend her enough!
Mar 25th, 2014

I am not reviewing the actual massage (as my wife has not had it yet) but I want to thank White Crane for the fantastic help they provided in arranging a birthday gift at very short notice. I really appreciated the extra effort in making sure I had something lovely to give my wife on the day of her birthday. Peter
Nov 23rd, 2013