Freedom Albany

Extremely disappointed with the service. We bought an outdoor furniture set, and as we were finalising the purchase I explicitly asked about the delivery and installation. Our server, Sky (?) assured us that it would be delivered AND assembled free of charge; he even went as far to say that the delivery drivers would take the cardboard packaging with them (I remember this because of how specific a detail it was of him to mention). Behold, the set arrives and they refuse to assemble it. Okay, must just be some miscommunication. We call the store and Sky outright DENIES having ever said this to us - when both my mum and I heard it (and I remember it word for word!). Its okay if there was some sort of mistake, but at least own up to it instead of making us feel like were going crazy? So disappointed by this experience; highly doubt well be shopping here again. Only giving two stars because the furniture itself was nice despite the terrible customer service experience.
Jan 6th, 2023

My favorite place to buy the furniture, I bought my lounge and coffee table from this lovely place. The sofas were very comfy and fabulous, the fabric is so nice . The staff was very friendly and helpful, helped me to choose the best fabric and design. They have good offers too. Highly recommend this place if you want to buy a new furniture and redecorate your home.
Feb 25th, 2023

Great phone manner but does not translate into service. Almost no staff on floor. Those that are were at the counters, talking amongst themselves or walk right past you without greeting you. Important to note no other customers were there. Recommend Sylvia park store if your need of some great customer service.
Dec 17th, 2022

History is full of epic journeys. Frodo managed to deliver the one ring to mount doom, Ed Hillary scaled the highest mountain on the planet but no journey is a great, or, as it turned out, impossible as the 34km drive on state highway one that separates Freedom furniture Albany from its warehouse where a coffee table has been sitting waiting for the delivery, that was promised on 15th December, but to this day has never arrived. Every Thursday (as I have learned) the delivery truck arrives and for 9 Thursdays this mythical truck was guaranteed to contain a coffee table sadly our coffee remains table less and we have nowhere to put our decorative (and pointless) coffee table books. When I suggested the store call the warehouse to ask them about the mysterious item, the staff looked horrified and replied that they are not allowed to call. We asked to pick it up ourselves but were not allowed to because of COVID. Thankfully they did commit to call me and let me know about the status of the table but it seems that the no calling policy must extend to customers as well as despite many a promise of a return call the phone never rang. There was a brief glimmer of hope when the manager swore that it the table didnt arrive he would personally drive to the warehouse himself and get it. That was about 4 weeks ago, I hope wherever he ultimately drove to he is happy, and I imagine him siting peacefully somewhere drinking coffee off our still undelivered table. I can recommend Hunter furniture or Nick Scali as fine purveyors of coffee tables if you need one
Feb 28th, 2023

Highly disappointed with the service. Purchased a floor model bed and mattress as we were confirmed the delivery would be faster since both items are readily available for delivery and the rest has a lead time of 6-8 weeks. Delivery happened in a week and a halfs time with no screws and legs for the bed without which we cant assemble the bed. When we contacted for follow up we were informed that the legs and screws were misplaced by the warehouse and will be sent out at the earliest. After more than a weeks followup we were sent the legs and no screws whatsoever to assemble still. Highly disappointed and unimpressed with the level of responsibility and professionalism. Our guests still dont have a bed to sleep on as we still done have the screws to assemble. Highly disappointed after spending quite a big amount on the same. Never buy from here!!!
Jan 21st, 2023